Responsible Gaming at
64okbajee — Play Safe,
Stay in Control

1 Our Commitment to Responsible Gaming

At 64okbajee, responsible gaming is not simply a regulatory checkbox — it is a core value that shapes every aspect of how we operate. We believe that gambling, when approached with awareness and clear boundaries, can be an enjoyable leisure activity for adults in Bangladesh. Our responsibility is to ensure that every player on the 64okbajee platform has access to the tools, information, and support they need to keep gaming within safe and healthy limits.

Our responsible gaming programme is built on four pillars: prevention, awareness, player empowerment, and support. We invest in education so that players understand the true nature of gambling odds and probability. We build practical tools — deposit limits, time-out periods, self-exclusion — directly into the platform so that managing your gambling behaviour is always just a few clicks away. We train our support team to respond sensitively and quickly to any player who raises concerns about their gambling. And we maintain partnerships with counselling and support organisations so that players who need professional help can access it without delay.

64okbajee strictly enforces its 18+ age policy. We conduct identity verification for all registered accounts and take immediate action to close any account found to belong to a minor. We do not target advertising at individuals who have requested self-exclusion, and we never market gambling as a path to financial gain or a solution to personal problems.

2 18+ Age Policy

Participation in online gambling at 64okbajee is strictly limited to adults aged 18 years and above. This is not merely a platform policy — it is a legal and ethical obligation that 64okbajee takes with the utmost seriousness. Gambling products are not suitable for minors, and 64okbajee employs multiple layers of age verification to enforce this boundary.

How We Verify Player Age

• Registration check: All players must provide their date of birth during account registration. Accounts showing an age below 18 are automatically rejected.
• KYC document verification: Before any withdrawal is processed, 64okbajee requires players to submit a government-issued identity document (National ID, passport, or birth certificate) confirming their age and identity.
• Third-party verification services: In addition to manual document review, 64okbajee uses third-party KYC partners to cross-reference identity data against authoritative records.
• Account suspension pending verification: Any account where age cannot be confirmed will be suspended, with all funds held until verification is completed satisfactorily.
• Immediate closure for underage accounts: If it is established that a registered account belongs to a person under 18 years of age, the account will be permanently closed, all deposits will be returned, and any winnings will be forfeited.

Protecting Minors in Your Household

If you share a device or internet connection with minors, 64okbajee strongly encourages you to use parental control software to prevent unauthorised access to gambling websites. Always log out of your 64okbajee account when your session ends, and never share your login credentials with anyone, including family members. Free parental control tools are available for all major operating systems and mobile devices. Taking these simple steps helps ensure that the young people in your household are never exposed to gambling content.

3 Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself or in someone you care about. Awareness is the first step toward getting help. The following are common warning signs that gambling may be moving from a recreational activity into something more harmful.

Behavioural Warning Signs

• Spending more money or time gambling than you originally intended, and finding it difficult to stop once you have started.
• Chasing losses — continuing to gamble in order to try to recover money that you have lost in previous sessions.
• Borrowing money from friends, family, or financial institutions specifically to fund gambling activity.
• Neglecting work, study, family, or social responsibilities because of time or money spent on gambling.
• Feeling restless, irritable, or anxious when you attempt to reduce or stop gambling.
• Hiding the extent of your gambling activity from family members, friends, or your employer.
• Gambling as a way to escape from problems, stress, feelings of depression, or boredom rather than for enjoyment.
• Making repeated unsuccessful attempts to cut back on or stop gambling despite genuinely wanting to do so.

Financial Warning Signs

• Spending money intended for essential needs — rent, food, utility bills, school fees — on gambling.
• Taking out personal loans, using credit cards, or liquidating savings specifically to continue gambling.
• Experiencing significant financial difficulties or debt that can be traced to gambling losses.
• Selling personal possessions or assets to fund gambling activity.

4 Self-Assessment Questionnaire

The following questions are designed to help you honestly evaluate your relationship with gambling. This is not a clinical diagnosis — it is a private, informal tool to encourage self-reflection. If you answer "Yes" to three or more of these questions, we strongly encourage you to use the responsible gaming tools described in the next section, or to contact our support team for a confidential conversation.

5 Player Safety Tools

64okbajee has built a comprehensive suite of responsible gaming tools directly into the player account dashboard. These tools are available to all registered players at any time, at no cost. You do not need to provide a reason to use any of these tools — they exist entirely for your benefit and protection.

How to Access Your Responsible Gaming Tools

6 Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on 64okbajee. When you self-exclude, your account is immediately locked and you will be unable to log in, deposit, or place any bets for the duration of the exclusion period you have chosen. Your account balance at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay).

Available Self-Exclusion Periods

• Short-term time-out (24 hours to 30 days): Suitable for players who feel they need a brief cooling-off period. Your account is suspended for the selected duration and automatically reactivated at the end of the period only upon your explicit written request to [email protected].
• Medium-term exclusion (1 month to 6 months): Recommended for players who have identified patterns of problematic play and wish to take a meaningful break. Reactivation is not automatic — a formal request and a 7-day reconsideration period are required.
• Long-term exclusion (6 months to 5 years): For players dealing with more serious gambling harm. During this period, 64okbajee will suppress all marketing communications and bonus offers to the excluded player.
• Permanent self-exclusion: A lifetime ban from 64okbajee services. This decision is irreversible. Players who choose permanent self-exclusion acknowledge that they can never reopen or access a new account on the 64okbajee platform.

What Happens During Self-Exclusion

• Your account is locked within one hour of your self-exclusion request being received by 64okbajee.
• All outstanding bonuses and promotional credits are voided and removed from your account.
• Your real-money balance will be refunded to your primary payment method within 3–5 business days.
• You will be removed from all 64okbajee marketing email lists and will not receive promotional communications during the exclusion period.
• Your personal data is retained in accordance with our Privacy Policy and legal obligations but is not used for any marketing or profiling purposes.
• Attempting to create a new 64okbajee account during a self-exclusion period is a violation of our Terms & Conditions. Any such account will be closed immediately and deposits will be returned.

How to Request Self-Exclusion

You may request self-exclusion at any time through any of the following methods:

• Account Dashboard: Navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred exclusion period and confirm your decision.
• Email: Send a request to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your chosen exclusion period. Our team will process your request within one hour.
• Live Support: Contact our 24/7 live support team directly through the chat feature on the 64okbajee platform and request self-exclusion verbally. The agent will initiate the process on your behalf immediately.

7 External Support Resources

64okbajee encourages any player who feels that gambling is negatively affecting their life — or the life of someone they know — to seek professional support. The following organisations provide confidential counselling, advice, and crisis support for individuals affected by problem gambling and related financial or mental health difficulties.

64okbajee does not endorse any specific third-party organisation and cannot guarantee the availability or quality of external services. We encourage players to conduct their own research and speak with a qualified healthcare professional if they are concerned about problem gambling. The information above is provided purely as a starting point for players seeking help.

Advice for Friends and Family

Problem gambling affects not just the individual but also those around them. If you are worried about a family member or friend who may have a gambling problem, the following steps can help you offer effective support without enabling harmful behaviour:

• Open a calm, non-judgmental conversation: Express your concern with specific observations ("I've noticed you seem stressed after gambling sessions") rather than accusations. Avoid language that shames or blames.
• Do not lend money: Lending money to cover gambling debts can enable continued harmful behaviour. Instead, help the person access professional financial counselling.
• Encourage professional help: Suggest that your loved one speaks with a counsellor or contacts one of the support organisations listed above. Offer to accompany them to their first appointment if appropriate.
• Take care of yourself: Supporting someone with a gambling problem can be emotionally draining. Seek support for yourself from family, friends, or a professional counsellor if needed.

8 Contact Our Responsible Gaming Team

64okbajee's dedicated responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year. Whether you have a question about our safety tools, need help activating a limit or self-exclusion, or simply want to talk to someone about your gambling habits in a confidential and non-judgmental setting, we are here for you.

• Email: [email protected] — Please use the subject line "Responsible Gaming" to ensure your message is routed directly to our trained RG team. We aim to respond within 2 hours.
• Response time: All responsible gaming requests — including self-exclusion, limit setting, and account closure — are treated as high priority and processed within one hour of receipt during normal operating hours (Bangladesh Standard Time, UTC+6).
• Confidentiality: All conversations with our responsible gaming team are strictly confidential. Information you share will not be used for marketing purposes and will only be shared with third parties where required by law.