64okbajee Privacy
Policy & Data Rights

1 Information We Collect

When you interact with the 64okbajee platform, we collect certain categories of personal information in order to provide you with a safe, personalised, and legally compliant gaming experience. The data we collect falls into three broad categories: information you provide directly, information collected automatically, and information obtained from third parties.

1.1 Information You Provide Directly

When you register for a 64okbajee account, make a deposit, request a withdrawal, or contact our support team, you provide us with personal information that we need to operate the service. This includes:

• Identity data: Full legal name, date of birth, gender, and government-issued identity document details (National ID, passport, or birth certificate number).
• Contact data: Residential address (city, district, and full postal address within Bangladesh), mobile phone number, and email address.
• Financial data: Mobile banking account references (bKash, Nagad, Rocket, Upay account numbers), bank account details, and transaction history on the 64okbajee platform.
• Account credentials: Your chosen username and a securely hashed version of your password. We never store passwords in plain text.
• Communications data: The content of any messages you send to the 64okbajee support team via email, live chat, or any other communication channel.
• Responsible gaming preferences: Any deposit limits, loss limits, time-out requests, or self-exclusion instructions you submit through the platform's responsible gaming tools.

1.2 Information Collected Automatically

When you visit or use the 64okbajee platform, certain technical data is collected automatically by our systems. This data is used for security monitoring, fraud prevention, platform optimisation, and compliance purposes:

• Device & browser data: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Network data: IP address, approximate geographic location derived from IP (city/region level), and internet service provider.
• Usage data: Pages visited, games played, betting history, session duration, click-stream data, and in-platform search queries.
• Log data: Server access logs including timestamps of login and logout events, failed login attempts, and system error events linked to your account.

1.3 Information from Third Parties

In limited circumstances, 64okbajee may receive personal data about you from third-party sources, including payment processors (bKash, Nagad, Rocket, Upay, and banking partners) confirming transaction details, identity verification service providers used during our KYC (Know Your Customer) process, and fraud-detection partners who flag suspicious activity patterns across multiple platforms.

2 How We Use Your Data

64okbajee processes your personal data on the basis of one or more of the following lawful grounds: fulfilment of our contractual obligations to you as a registered player; compliance with our legal and regulatory obligations; our legitimate interests in operating a safe and commercially viable platform; and, in limited cases, your explicit consent (for example, for marketing communications).

64okbajee will never use your personal data for purposes that are incompatible with those listed above without first informing you and, where required, obtaining your explicit consent. If you have opted in to receive promotional communications from 64okbajee, you may withdraw this consent at any time by contacting [email protected] or updating your notification preferences within your account settings.

3 Data Sharing & Disclosure

64okbajee does not sell, rent, or disclose your personal data to unaffiliated third parties for their own marketing purposes. We share your data only where it is strictly necessary to deliver the service, comply with a legal obligation, or protect the security of the platform. The categories of third parties with whom we may share your data are described below.

3.1 Service Providers

We engage carefully selected third-party service providers who process data on our behalf under strict data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank — for the processing of deposits and withdrawals.
• Identity verification partners: KYC service providers who verify the authenticity of identity documents submitted during account registration.
• Game providers: Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and other certified studios — who may receive pseudonymised player identifiers necessary to deliver game sessions and process in-game outcomes.
• Analytics providers: Web analytics platforms that process anonymised usage data to help us understand platform performance and user experience.
• IT infrastructure providers: Cloud hosting and security service providers who maintain the physical and virtual infrastructure on which the 64okbajee platform operates.

3.2 Legal and Regulatory Disclosure

64okbajee may be required to disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where we are compelled to do so by applicable law — for example, in response to a valid court order, a formal request from a financial intelligence unit, or an anti-money-laundering investigation. In such circumstances, 64okbajee will disclose only the minimum data required to comply with the legal obligation.

4 Cookies & Tracking

64okbajee uses cookies and similar tracking technologies to enable core platform functionality, remember your preferences, detect fraudulent activity, and understand how players interact with the site. A cookie is a small text file placed on your device by a website server. It cannot execute programs or deliver malware.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary or fraud prevention cookies may prevent you from logging in or using certain features of the 64okbajee platform. For more information on managing cookies in your specific browser, refer to your browser's official help documentation.

5 Data Retention

64okbajee retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, and to comply with our legal, regulatory, and contractual obligations. Different categories of data are held for different retention periods as set out below.

• Account registration data: Retained for the lifetime of your account plus a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction, in line with financial compliance obligations.
• KYC identity documents: Retained for the lifetime of your account plus 5 years post-closure. Copies are stored in encrypted format with restricted access.
• Customer support communications: Retained for 3 years from the date of the final communication in a support thread, unless the matter relates to an active dispute or legal claim.
• Usage and analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be linked back to any individual player. Personally identifiable usage logs are deleted after 12 months.
• Marketing preferences: Retained for as long as you maintain an active account on 64okbajee, or until you withdraw your consent to receive marketing communications.

When personal data is no longer required for any of the purposes listed above, 64okbajee will securely delete or irreversibly anonymise it. Where deletion is requested by the player before the end of the applicable retention period, 64okbajee will suppress the data from active use while retaining the minimum required records to meet legal obligations.

6 Data Security

64okbajee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, destruction, or alteration. Our security programme includes but is not limited to the following measures:

• Encryption in transit: All data transmitted between your browser or app and 64okbajee servers is encrypted using TLS 1.2 or higher. Our SSL certificate is maintained at all times.
• Encryption at rest: Sensitive personal data fields — including identity document data and financial account references — are encrypted at the database level using AES-256 encryption.
• Access controls: Access to personal data within the 64okbajee organisation is granted on a strict need-to-know basis. All staff with data access undergo background screening and regular data protection training.
• Multi-factor authentication: Internal administrative systems require multi-factor authentication for all personnel with access to player data.
• Penetration testing: 64okbajee conducts periodic security assessments and penetration tests of its platform infrastructure to identify and remediate vulnerabilities proactively.
• Incident response: 64okbajee maintains a documented data breach response plan. In the event of a breach that poses a risk to your rights and freedoms, affected players will be notified promptly with details of the incident and the steps being taken to address it.

7 Your Privacy Rights

As a player on the 64okbajee platform, you have the following rights with respect to your personal data. These rights may be exercised at any time by contacting our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request.

• Right of access: You have the right to request a copy of all personal data that 64okbajee holds about you. We will provide this within 30 days of receiving a verified request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update many data fields directly within your account settings.
• Right to erasure: You may request that we delete your personal data. We will action this request where there is no legal obligation requiring us to retain the data. Note that AML and KYC retention obligations may prevent full deletion until the applicable retention period has expired.
• Right to restriction: You may ask us to restrict the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including any profiling activity related to responsible gaming monitoring.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

64okbajee will not charge a fee for processing privacy rights requests submitted in good faith. We may, however, request that you verify your identity before we act on a request, to ensure that data is not disclosed or altered in response to a fraudulent claim.

8 Contact & DPO

If you have any questions, concerns, or complaints about the way 64ok bajee collects, uses, or stores your personal data, please contact us using the details below. We take all privacy concerns seriously and will investigate and respond to your query as promptly as possible.

• General support and privacy enquiries: [email protected]
• Data Protection Officer (DPO): You may direct formal data protection complaints or rights requests specifically to our DPO at [email protected] with the subject line "DPO — Privacy Complaint".
• Response time: We aim to acknowledge all privacy-related enquiries within 5 business days and provide a substantive response within 30 calendar days of receipt.
• Operating jurisdiction: 64okbajee operates as a platform serving users in Bangladesh. All privacy matters are handled in accordance with applicable Bangladeshi data protection principles.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction. 64okbajee will cooperate fully with any such authority in the investigation of a complaint.

Policy Updates

64okbajee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change to this policy, we will notify registered players by email at least 14 days before the change takes effect, and we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the 64okbajee platform following the effective date of any amendment constitutes your acceptance of the revised policy.